Position Overview

The Emergency Medical Technician (EMT) at our non-emergency medical transport ambulance company plays a vital role in ensuring the safe, reliable, and compassionate transportation of patients who require medical oversight but are not in immediate, life-threatening situations. Our EMTs are dedicated professionals who blend clinical care with outstanding customer service, creating a positive experience for each patient and their family during transit.

Key Responsibilities

·   Conduct preliminary assessments of patients’ conditions, review medical histories and special needs, and continuously monitor vital signs and comfort throughout transport.

·  Operate within safety protocols to transfer, lift, and secure patients in and out of vehicles, employing stretchers, wheelchairs, and other assistive devices as necessary.

·  Accurately complete all required documentation and electronic health records before, during, and after each transport, including condition updates, interventions performed, and observations made.

· Provide basic medical care as permitted by EMT certification—such as administering oxygen, controlling bleeding, providing basic airway support, and assisting with patient movement.

· Maintain clear, respectful, and timely communication with patients, their families, dispatchers, healthcare providers, and facility staff, ensuring everyone is informed about transport status and patient needs.

· When assigned, drive ambulances safely and responsibly, adhering to all traffic laws and company policies. Perform routine vehicle checks, maintain cleanliness, and report any mechanical issues promptly.

· Work collaboratively with a partner EMT or Paramedic, demonstrating reliability, flexibility, and mutual respect at all times.

· Uphold patient confidentiality (HIPAA compliance) and treat every patient with dignity, sensitivity, and respect, regardless of background or condition.

·  Inspect medical and transport equipment regularly, ensuring functionality, cleanliness, and readiness for use.

·  Participate in ongoing education, training sessions, and company meetings to maintain certification and stay updated on best practices in patient care and transport safety.

· Adapt to changing circumstances and perform additional duties as directed by supervisors or company policy.

Qualifications

·      Current state EMT certification (EMT-Basic or higher) and in good standing.

·      Valid driver’s license with a clean driving record; ability to meet company insurance requirements.

·      CPR/BLS certification (American Heart Association or equivalent).

·      High school diploma or GED equivalent (post-secondary education in healthcare or related field is a plus).

·      Prior experience in medical transport, EMS, or healthcare customer service is preferred but not required.

·      Knowledge of basic medical terminology, patient assessment, and documentation procedures.

·      Physical ability to lift a minimum of 100 lbs with assistance, and safely maneuver patients and equipment.

·      Strong interpersonal and communication skills, with ability to comfort patients and provide clear explanations.

·      Flexibility to work variable shifts, including evenings, weekends, and holidays as needed.

·      Professional appearance, positive attitude, and commitment to compassionate care.

·      Ability to pass background checks, drug screening, and periodic driving assessments.

Key Skills and Competencies

·      Empathy and Compassion: Demonstrates genuine care for all patients, especially those who may be elderly, disabled, or chronically ill.

·      Attention to Detail: Maintains meticulous records, monitors patient status closely, and identifies subtle changes in condition.

·      Time Management: Balances multiple transports, urgent requests, and administrative tasks efficiently and calmly.

·      Problem-Solving: Anticipates and responds to challenges in patient care or transport logistics swiftly and effectively.

·      Adaptability: Remains flexible when faced with unexpected patient needs, weather changes, or route adjustments.

·      Teamwork: Works collaboratively with all members of the transport and administrative teams.

·      Safety Awareness: Prioritizes the safety of patients, colleagues, and the public at all times.

·      Professionalism: Maintains integrity, reliability, and discretion in all aspects of the role.

Typical Duties and Scenarios

·      Transporting patients to and from hospitals, dialysis centers, rehabilitation facilities, nursing homes, or private residences for scheduled appointments, discharges, or non-urgent medical needs.

·      Assisting patients with limited mobility or special needs, ensuring comfort and safety throughout their journey.

·      Coordinating with dispatch to receive assignments, update ETAs, and communicate real-time status of transports.

·      Providing basic first aid, monitoring vital signs, and alerting receiving medical staff of any notable changes during transport.

·      Ensuring the ambulance is stocked, clean, and ready for each shift, including restocking supplies and disinfecting patient areas.

·      Supporting family members or caregivers with information and reassurance as needed.

·      Managing challenging situations with patience and professionalism, such as patient anxiety, minor behavioral issues, or logistical delays.

Work Environment

·      Work is performed primarily in ambulances, patient facilities, and occasionally at private residences.

·      Exposure to various weather conditions during patient loading/unloading or driving.

·      Regular lifting, bending, and physical activity required; standing or sitting for extended periods is common.

·      Requires use of protective equipment and adherence to infection control protocols.

·      Fast-paced environment with potential for emotional and physical demands.

Why Join Us?

·      Competitive hourly wage, commensurate with experience and certification level.

·      Opportunities for advancement and leadership development.

·      Supportive and collaborative work culture.

·      Commitment to work-life balance and employee wellness.

·      State-of-the-art equipment, vehicles, and resources to help you excel in your role.

·      The chance to make a real difference in the lives of others every day.
·      Overtime opportunities and performance incentives may be available
·      PTO (paid time off), sick leave, and holiday pay.
·     Uniform allowance and continuing education reimbursement.
·      Employee recognition programs and opportunities for advancement.

Equal Opportunity Statement

Ready Response Medical Transport, LLC is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, marital status, military or veteran status, or any other status protected by applicable federal, state, or local law.

We encourage applicants of all backgrounds and experiences to apply. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Are you a driven and compassionate professional with a passion for emergency medical services? Do you have the leadership skills and field experience to inspire a team and ensure quality patient care? If so, we invite you to apply for the Field Supervisor position at our ambulance company. This is your opportunity to make a meaningful impact on your community, support your colleagues, and advance your career in EMS management.

Position Overview: Field Supervisor

The Field Supervisor is a pivotal member of our leadership team, responsible for overseeing field operations, supporting EMS crews, and ensuring compliance with protocols and regulations. The Field Supervisor provides direction, mentorship, and resources to field personnel, fostering a culture of excellence and accountability. This role demands excellent communication skills, clinical knowledge, decision-making ability, and a commitment to both employee welfare and public service.

Key Responsibilities

·      Supervise and support EMTs, paramedics, and other field staff during shifts, acting as a resource, mentor, and leader.

·      Oversee daily field operations, ensuring crews are deployed efficiently and calls are managed according to priority and protocol.

·      Provide on-scene leadership at major incidents, offering clinical and logistical guidance as needed.

·      Monitor compliance with company policies, state and federal regulations, and industry standards regarding patient care and safety.

·      Conduct regular performance evaluations and provide constructive feedback to field staff.

·      Assist with training, onboarding, and continuing education for new and existing team members.

·      Investigate and document incidents, complaints, or unusual occurrences, coordinating with management as appropriate.

·      Serve as a liaison between field staff, dispatch, management, and external agencies during routine and emergency operations.

·      Monitor equipment, vehicles, and supplies to ensure readiness, reporting or resolving deficiencies promptly.

·      Promote a safe, respectful, and supportive work environment for all team members.

Required Qualifications

·      Current certification as an EMT, AEMT, or Paramedic.

·      Minimum of three (3) years of field experience in EMS, with at least one (1) year in a leadership or supervisory role preferred.

·      Valid state driver’s license with a clean driving record.

·      Strong knowledge of EMS protocols, patient care procedures, and regulatory compliance.

·      Excellent leadership, communication, and conflict resolution skills.

·      Ability to remain calm and decisive in high-pressure situations.

·      Commitment to ongoing professional development and education.

·      Flexible schedule, including availability for nights, weekends, holidays, and on-call shifts as needed.

Preferred Qualifications

·      Associate’s or Bachelor’s degree in Emergency Medical Services, Management, or a related field.

·      Experience with electronic patient care reporting (ePCR) systems.

·      Familiarity with incident command systems and mass casualty incident (MCI) protocols.

·      Bilingual or multilingual communication skills.

·      Experience conducting training or quality assurance programs within EMS organizations.

Key Duties and Expectations

·      Lead regular shift briefings, debriefings, and team meetings, communicating critical information and updates.

·      Ensure field documentation, reports, and records are accurate, timely, and compliant with legal requirements.

·      Respond promptly to field calls for assistance, including escalated clinical scenarios and operational concerns.

·      Model exemplary patient care and customer service, setting a standard for others to follow.

·      Engage in continuous quality improvement initiatives, identifying opportunities for process or service enhancement.

·      Participate in community outreach, public relations, and educational events as an ambassador of the company.

Physical and Mental Demands

·      Ability to lift, carry, and maneuver patients and equipment weighing up to 125 pounds with assistance, and 50 pounds unassisted.

·      Work in a variety of environmental conditions, including inclement weather, confined spaces, and stressful or hazardous scenes.

·      Maintain mental clarity and sound judgment in a fast-paced, unpredictable setting.

·      Demonstrate resilience, adaptability, and emotional intelligence when interacting with patients, families, and colleagues.

Why Join Us?

·      Competitive hourly wage, commensurate with experience and certification level.

·      Opportunities for advancement and leadership development.

·      Supportive and collaborative work culture.

·      Commitment to work-life balance and employee wellness.

·      State-of-the-art equipment, vehicles, and resources to help you excel in your role.

·      The chance to make a real difference in the lives of others every day.
·      Overtime opportunities and performance incentives may be available
·      PTO (paid time off), sick leave, and holiday pay.
·     Uniform allowance and continuing education reimbursement.
·      Employee recognition programs and opportunities for advancement.

Equal Opportunity Statement

Ready Response Medical Transport, LLC is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, marital status, military or veteran status, or any other status protected by applicable federal, state, or local law.

We encourage applicants of all backgrounds and experiences to apply. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Position Overview

The Dispatcher at a Non-Emergency Medical Transport (NEMT) company serves as the communications and logistics hub for the organization, facilitating safe, reliable, and timely transportation for clients attending medical appointments. This position requires exceptional organizational skills, empathy, professionalism, and the ability to thrive in a dynamic environment.

Key Responsibilities

·      Coordinate and schedule daily routes for drivers using dispatching software, ensuring all client appointments are met efficiently and punctually.

·      Serve as the primary point of contact for clients, caregivers, drivers, and medical facilities regarding transportation needs and concerns.

·      Assign trips to drivers and communicate real-time updates to ensure seamless operations.

·      Monitor vehicle locations and driver statuses, making adjustments as required to optimize service delivery.

·      Promptly address and resolve issues such as delays, route changes, vehicle breakdowns, or client cancellations.

·      Maintain accurate and complete records of trip details, incidents, and communication logs in accordance with company policy and local regulations.

·      Ensure compliance with all safety standards, privacy requirements (including HIPAA), and regulatory guidelines.

·      Gather feedback and conduct follow-ups with clients and drivers to assess service quality and support continuous improvement.

Key Duties and Expectations

·      Receive inbound calls and electronic requests for transportation, gathering all essential information regarding trip details and special client needs.

·      Plan, optimize, and adjust routes based on appointment schedules, geographic locations, and client priorities.

·      Provide clear instructions to drivers about their daily assignments, passenger requirements, and safety protocols.

·      Proactively communicate with clients and drivers about any schedule adjustments, delays, or contingencies.

·      Respond calmly and effectively to urgent situations, including traffic delays, vehicle malfunctions, or last-minute trip requests.

·      Document and report incidents, accidents, or complaints promptly and accurately for management review.

·      Work flexible hours, including early mornings, evenings, weekends, and holidays as needed by company operations.

·      Collaborate with other team members and departments to support operational needs and improve client experience.

Required Qualifications

·      High school diploma or GED.

·      Proficiency with dispatching or scheduling software, GPS tracking, and Microsoft Office Suite.

·      Excellent verbal and written communication skills with a professional and empathetic demeanor.

·      Strong organizational and multitasking abilities, capable of prioritizing responsibilities in a fast-paced setting.

·      Ability to maintain confidentiality and comply with HIPAA and other privacy regulations.

·      Demonstrated reliability, punctuality, and commitment to client service.

Preferred Qualifications

·      Previous experience as a dispatcher, scheduler, call center agent, or in a logistics, healthcare, or transportation-related role.

·      Coursework or certification in logistics, healthcare administration, or customer service.

·      Experience working with older adults, individuals with disabilities, or those with special medical needs.

·      Bilingual abilities or proficiency in languages commonly spoken by the client base.

Physical and Mental Demands

·      Ability to work primarily at a desk in an office environment, using computers and telephones for extended periods.

·      Occasional requirement to lift and move office supplies or dispatching equipment (up to 25 lbs).

·      Capacity to maintain focus, composure, and productivity in a sometimes noisy, high-pressure dispatch center setting.

·      Strong attention to detail to ensure data accuracy and service quality.

·      Emotional resilience and adaptability to manage multiple urgent demands and sensitive situations with compassion and professionalism.

Why Join Us?

·      Competitive hourly wage, commensurate with experience and certification level.

·      Opportunities for advancement and leadership development.

·      Supportive and collaborative work culture.

·      Commitment to work-life balance and employee wellness.

·      State-of-the-art equipment, vehicles, and resources to help you excel in your role.

·      The chance to make a real difference in the lives of others every day.
·      Overtime opportunities and performance incentives may be available
·      PTO (paid time off), sick leave, and holiday pay.
·     Uniform allowance and continuing education reimbursement.
·      Employee recognition programs and opportunities for advancement.

Equal Opportunity Statement

Ready Response Medical Transport, LLC is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, marital status, military or veteran status, or any other status protected by applicable federal, state, or local law.

We encourage applicants of all backgrounds and experiences to apply. Accommodations are available upon request for candidates taking part in all aspects of the selection process.